Auto Ticket Assigning !!

[MoedIjaz]

Hi EveryOne !!

How to Assign Tickets Automatically to Online Users... please tell me where i will make changes in Code... .

Any Help will really be Appreciated bcoz i'm in G8 Trouble !!

Thanks...

[jojo]

you can not just change some code... This is severe development.

You should hire an experienced OTRS developer for these kind of codings

[MoedIjaz]

Yup bro u r right.... but i'm a Dot.Net developer & i know little bit about programming.... Can u please tell me where i can make changes & add some thing new to put that functionality of Auto Ticket Assigning to online Agents !!

Please help me if u know it becoz i am not able to understand the variable structure of Perl .... Thank You...

[reneeb]

You could create an event module that listens to the TicketCreate event...

[MoedIjaz]

Is this the Path where i will create the new Module to make Auto Ticket Assigning to online agents !!
otrs/Kernel/System/Ticket/Event

One more thing Is OTRS Application will automatically listen to that newly created Module or not ?
or should i make changes in some other file as well located in other path of Application.

Please i need serious help here... if SomeOne have solution please share it here....... Thanks

[reneeb]

See this .opm: http://otrs.perl-services.de/stuff/Even ... -1.0.0.opm

XML File: http://notepad.perl-services.de/85f2018/edit
PM file: http://notepad.perl-services.de/4258905/edit

If you need more help, you should hire someone...

[MoedIjaz]

I Put these Files into these Paths, but its not working

EventModule-1.0.0.opm
C:\Program Files (x86)\OTRS\OTRS\var\packages

Event.xml
C:\Program Files (x86)\OTRS\OTRS\Kernel\Config\Files

Priority.pm
C:\Program Files (x86)\OTRS\OTRS\Kernel\System\Ticket\Event

[jojo]

read the admin manual, read the devel docs, read the code

or buy some professional help

[reneeb]

This was an example event module. You have to change it so it fit your needs...