I'm using a Debian VPS on DreamHost and wanted to install OTRS. I followed the Installation Instructions at:
http://wiki.otterhub.org/index.php?titl ... 5.04_lenny
through the "Web Server Configuration" step (/etc/init.d/apache2 restart), but the restart step reported failure. Nevertheless the 'pgrep apache' command showed that apache was actually running. In fact, it turned out that although http://www.mysite/otrs/installer.pl was running, my regular website showed a page claiming it had no content (but when I looked in the website's folder, its content was fine, just not being served).
DreamHost Support was very helpful, but explained that they don't use the standard Debian Apache server for hosting websites and instead use their own. Specifically, the Debian server is in /etc/apache2, but the DreamHost server is in /dh/apache2. DreamHost Support determined that the OTRS installation instructions were configuring the usual Debian Apache location which somehow prioritized that server instead of the DreamHost server. They tried moving the otrs.conf file into /dh/apache2, but though the regular website was working again, the OTRS page wasn't.
Has anybody had success installing OTRS on a DreamHost VPS?
Challenges Installing OTRS on DreamHost
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