Hi!
In SLA I set solution time and I use pending auto close+ before tickets will be closed. How to eliminate pending auto close+ time to find clear solution ticket time?
clear solution time
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Re: clear solution time
viewtopic.php?f=53&t=14242 or you can't get there from here.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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