Hi, When click on Queueview, it should display all Ticket [ open,closed, pending ....] in All view. But it currently shows only new/open tickets.
How to see closed tickets, if large page wise?
In Ticket-QueueView in All only open tickets are shown
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darshakamodi
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In Ticket-QueueView in All only open tickets are shown
OTRS 3.1.1, with KIX. Mysql
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crythias
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Re: In Ticket-QueueView in All only open tickets are shown
Paginating 50,000 closed tickets is a waste of resources every time you open the queue view. If you want that, create and save a search.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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darshakamodi
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Re: In Ticket-QueueView in All only open tickets are shown
Can we put link to the saved search ? In the same areas where it shows open/new? We can see count and if clicked may lead to all tickets in that queue?
Can make saved search , how to put that in the area/GUI?
Can make saved search , how to put that in the area/GUI?
OTRS 3.1.1, with KIX. Mysql
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crythias
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Re: In Ticket-QueueView in All only open tickets are shown
save searches can be enabled in SysConfig (Ticket SearchProfile, I think)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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