Need help in upgrading OTRS Windows installation

[stsupport]

Hi,

I need help in upgrading OTRS 3.0.10 to 3.2.3 under Windows. I have gone through the admin manual and couldn't find anything helpful for Windows users. Can anyone help me with step by step procedure to perform the upgrade.

If its possible to move old data to new installation, please help me those steps. I do need tickets in the old installation to be transferred to the new one.

I have been working on this for the past two weeks, but couldn't find any solution

Please help me....

[jojo]

http://doc.otrs.org/3.0/en/html/upgrade ... aller.html

[ianatschool]

I have 'upgraded' our windows installation a few times. Do you still need help? If so, let me know and I will attach a little step by step guide I did for myself. It works for our installation so can't make any promises for yours.

On Windows you have to backup, uninstall, install and restore so I use the term upgrade very loosely!

[fvanloon]

Hi,

Can you send me the little guide?
I'm planning on updating our installation from 3.2.5 to 3.2.6, to write out internal documentation.

Thanks!

[crythias]

http://doc.otrs.org/3.2/en/html/upgrade ... aller.html

(although for a 3.2.x -> 3.2.x it's probably not so hard.)
The general upgrade steps are here: http://doc.otrs.org/3.2/en/html/upgrading.html

If I were going to do this on Windows, I'd download the source, backup database and filesystem, stop the services, plop the source on top of my existing, rebuild config, delete cache, start services, test.

*** The above is a quick-and-dirty approach and MAY NOT WORK for you, though it has a fairly high likelihood to work as it's, essentially, a paraphrased summary of the documentation. ***