I'm tearing my hair out.
My Win32 OTRS is picking up the first mail in a pop3 mailbox (exchange) and duplicating it every 6 minutes. I cant for the life of me work out why.
Any anyone got any ideas. I have stopped the schedule mail pickup as someone has said that maybe its not releasing on picking the mail up, or getting stuck on a bad mail. I have also deleted the mail from the queue to start afresh but the next new mail is has the same problem.
Helppppppppp
Tim
OTRS 2.4.5 Duplicating first mail in pop3 queue
Moderator: crythias
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- Znuny newbie
- Posts: 5
- Joined: 20 Mar 2013, 18:22
- Znuny Version: 2.4.5
- Real Name: Tim Guy
- Company: NS Optimum Ltd
Re: OTRS 2.4.5 Duplicating first mail in pop3 queue
I did run a repair on the databases because I thought there might be a problem and I did get back:
C:\Program Files\OTRS\MySQL\bin\mysqld-nt.exe: Table '.\otrs\ticket_history' is marked as crashed and should be repaired
Which I ran a repair on and that error is resolved
Also in the apache logs I frequentlyget:
[Wed Mar 20 16:47:25 2013] [error] [client 192.168.1.108] Use of uninitialized value $_ in -d at C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://otrs/otrs/index.pl?Action=AgentDashboard
Thanks
C:\Program Files\OTRS\MySQL\bin\mysqld-nt.exe: Table '.\otrs\ticket_history' is marked as crashed and should be repaired
Which I ran a repair on and that error is resolved
Also in the apache logs I frequentlyget:
[Wed Mar 20 16:47:25 2013] [error] [client 192.168.1.108] Use of uninitialized value $_ in -d at C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://otrs/otrs/index.pl?Action=AgentDashboard
Thanks
Re: OTRS 2.4.5 Duplicating first mail in pop3 queue
2.4.5 is very outdated.... 2.4. is not supported any more (Bugfixes, Security Bugs)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 5
- Joined: 20 Mar 2013, 18:22
- Znuny Version: 2.4.5
- Real Name: Tim Guy
- Company: NS Optimum Ltd
Re: OTRS 2.4.5 Duplicating first mail in pop3 queue
Bit late, Im sorry but it turned out to be DNS related and the mail server location rather than OTRS.
Thanks for your tips.
Thanks for your tips.