OTRS 2.4.5 Duplicating first mail in pop3 queue

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TimGuyUK
Znuny newbie
Posts: 5
Joined: 20 Mar 2013, 18:22
Znuny Version: 2.4.5
Real Name: Tim Guy
Company: NS Optimum Ltd

OTRS 2.4.5 Duplicating first mail in pop3 queue

Post by TimGuyUK »

I'm tearing my hair out.

My Win32 OTRS is picking up the first mail in a pop3 mailbox (exchange) and duplicating it every 6 minutes. I cant for the life of me work out why.

Any anyone got any ideas. I have stopped the schedule mail pickup as someone has said that maybe its not releasing on picking the mail up, or getting stuck on a bad mail. I have also deleted the mail from the queue to start afresh but the next new mail is has the same problem.

Helppppppppp

Tim
TimGuyUK
Znuny newbie
Posts: 5
Joined: 20 Mar 2013, 18:22
Znuny Version: 2.4.5
Real Name: Tim Guy
Company: NS Optimum Ltd

Re: OTRS 2.4.5 Duplicating first mail in pop3 queue

Post by TimGuyUK »

I did run a repair on the databases because I thought there might be a problem and I did get back:

C:\Program Files\OTRS\MySQL\bin\mysqld-nt.exe: Table '.\otrs\ticket_history' is marked as crashed and should be repaired

Which I ran a repair on and that error is resolved

Also in the apache logs I frequentlyget:

[Wed Mar 20 16:47:25 2013] [error] [client 192.168.1.108] Use of uninitialized value $_ in -d at C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://otrs/otrs/index.pl?Action=AgentDashboard

Thanks
jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: OTRS 2.4.5 Duplicating first mail in pop3 queue

Post by jojo »

2.4.5 is very outdated.... 2.4. is not supported any more (Bugfixes, Security Bugs)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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TimGuyUK
Znuny newbie
Posts: 5
Joined: 20 Mar 2013, 18:22
Znuny Version: 2.4.5
Real Name: Tim Guy
Company: NS Optimum Ltd

Re: OTRS 2.4.5 Duplicating first mail in pop3 queue

Post by TimGuyUK »

Bit late, Im sorry but it turned out to be DNS related and the mail server location rather than OTRS.

Thanks for your tips.
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