Ticket Template doesnt show Dynamic Fields in CustomerView

[chvasileiou]

I have installed OTRS 3.1.19 with KIX4OTRS 4.2.1.
I define free-text Dynamic Field for some Ticket Templates.
When displaying a New Agent Phone/Email Ticket the Dynamic Fields are shown as expected as part of the Ticket Template.
But when I try to create a Customer Ticket from the Ticket Template Module Dynamic Fields are not shown.
Strangely they are displayed when I click for a New Customer Ticket.

Why doesn't the Customer Ticket Template display any Dynamic Fields?

[tto]

Hi,

this is an error (or to be more precise a missing configuration option) in KIX4OTRS. It should work if you changed the following lines in file <OTRSHOME>/KIX4OTRS/Kernel/Output/HTML/Standard/CustomerTicketMessageQuickSelection.dtl from...

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<a class="Button FixedWidth250" href="$Env{"Baselink"}Action=CustomerTicketMessageQuick;DefaultSet=$QData{"DefaultSetID"}" title="$Text{"$Data{"Description"}"}">$Text{"$Data{"Title"}"}</a>

...to...

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 <a class="Button FixedWidth250" href="$Env{"Baselink"}Action=CustomerTicketMessage;DefaultSet=$QData{"DefaultSetID"}" title="$Text{"$Data{"Description"}"}">$Text{"$Data{"Title"}"}</a>

...sorry for the inconvenience - the bug will be removed in upcoming version 4.2.3 and 4.3.0 (both for OTRS 3.1.x).

regards, T.