Rights based on services not queues

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mtjasny
Znuny newbie
Posts: 1
Joined: 04 Apr 2013, 09:49
Znuny Version: 3.2.4

Rights based on services not queues

Post by mtjasny »

Hi,
We are during a conception phase for OTRS. Is there a way to limit a visibility of certain tickets based on their 'service' (or any other property) to a certain group of agents?

Best Regards,
Mateusz
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
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Re: Rights based on services not queues

Post by jojo »

only via (actual) Queue
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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