problem with assigning TicketType and Service

[plexxusits]

Hi all,

i have a question as how to enable agents to assign ticket type and serivces. I tried to change the setting using Admin -> SysConfig -> Ticket. However it seems that the moment I enabled TicketType and Service in any of the following views I get a error message from trying to access these views logged in as an agent(no problem accessing them using root admin account):
Frontend::Agent::Ticket::ViewResponsible
Frontend::Agent::Ticket::ViewOwner
this is the error message i'm getting: "Invalid version format (non-numeric data) at D:/PROGRA~2/OTRS/OTRS//Kernel/System/Log.pm line 160."

the moment i disabled TicketType and Service, these view became accessable to agents again.
what am i missing? I need the agents to be able to assign ticket type and services.

thank you in advance for any help!

[crythias]

version of otrs
what do the logs say?

[plexxusits]

version 3.05

and this is what i see in the log file:
[Fri Apr 19 10:28:07 2013][Error][Kernel::System::CustomerUser::LDAP::_Connect][179] Can't connect to electra: IO::Socket::INET: Bad hostname 'electra'
[Fri Apr 19 10:28:13 2013][Error][Kernel::System::CustomerUser::LDAP::_Connect][179] Can't connect to electra: IO::Socket::INET: Bad hostname 'electra'
[Fri Apr 19 10:28:19 2013][Error][Kernel::System::CustomerUser::LDAP::_Connect][179] Can't connect to electra: IO::Socket::INET: Bad hostname 'electra'
[Fri Apr 19 10:29:30 2013][Error][Kernel::System::CustomerUser::LDAP::_Connect][179] Can't connect to electra: IO::Socket::INET: Bad hostname 'electra'

our otrs system seems to be pointing to an older domain control "electra". where in otrs does it make an reference to windows domain control and how can we change it.

Thanks!

[crythias]

CustomerUser

Config.pm or Sysconfig.

[plexxusits]

found it under config.pm and updated it to the new domain and it works!!

thank you so much!