Decrypt Session id

[rapidboy]

how i can Decrypt Session id & value, i want to know which session id is associated with which agent_id

[crythias]

the sessions table will hold that information until the session is cleared.

[rapidboy]

No i want to get no. of online Users in some perl Module file .... OTRS mysql is giving me an Encrypted data like below :
Can u please tell me how can i get that data without encription , because i want no. of online users ....thanks

Code: Select all

session_id                                       |   session_value

07efefrereefe43433                          outofoffice:#MA : #DashboardOverview : ddjedf03e3: UserFirstname:edfnejf3e33

[jojo]

for getting the number of online users you don't need to decrypt the data

[rapidboy]

ok thanks for your reply but how i can get user_id from online Agents... !!

Any Code or NameSpace is required to import please share it here ... !!

[reneeb]

Check the code of the dashboard widget "Online User" (Kernel/Output/HTML/DashboardUserOnline.pm)

[rapidboy]

I write this Code in Run method & import use Kernel::System::AuthSession; in start of my perl module..

Code: Select all

# get session ids
    my @Sessions = $Self->{SessionObject}->GetAllSessionIDs();

        SESSIONID:
        for my $SessionID (@Sessions) {

            next SESSIONID if !$SessionID;

            # get session data
            my %Data = $Self->{SessionObject}->GetSessionIDData( SessionID => $SessionID );
            my %AgentData;
            if ( $Data{UserType} eq 'User' ) {
                $Data{UserType} = 'Agent'; 
            }
       
            # get user data
                %AgentData = $Self->{UserObject}->GetUserData(
                    UserID => $Data{UserID},
                    NoOutOfOffice => 1,
                );

           }

Now i want to put Online UserID in the owner & Responsible section in randomize method ? any Solution !!

Code: Select all

# create new ticket, do db insert
        my $TicketID = $Self->{TicketObject}->TicketCreate(
            QueueID      => $NewQueueID,
            TypeID       => $GetParam{TypeID},
            ServiceID    => $GetParam{ServiceID},
            SLAID        => $GetParam{SLAID},
            Title        => $GetParam{Subject},
            PriorityID   => $GetParam{PriorityID},
            Priority     => $GetParam{Priority},
            Lock         => 'unlock',
            State        => $Self->{Config}->{StateDefault},
            CustomerID   => $Self->{UserCustomerID},
            CustomerUser => $Self->{UserLogin},
            UserID       => $Self->{ConfigObject}->Get('CustomerPanelUserID'),
            OwnerID      =>                                ,
            ResponsibleID =>                             ,
        );

[crythias]

Don't!! need!! to!! shout!! at!! us!!

What you're doing is!! really!! annoying!! and!! useless!! if!! only!! one!! agent!! is!! logged!! in!!

And broken when nobody is logged in.

[rapidboy]

crythias : if u don't know the ans don't give me an answer please, i read too many posts of you, and you just give suggestions to others not an answer.

[crythias]

Okay. I do know the answer. That's why I'm telling you what's broken about your request. And I could tell you how to choose and automatically assign ownership from the list of people currently logged into the system, but I'd never do it because if nobody's logged on, I'd have to do the same kind of manual work I'm trying to avoid by assigning randomly.

Also, I know that there's no load balancing in randomly assigning ticket ownership, and in true random fashion, it's likely that someone is going to be inundated with tickets where others are not going to have as many. Plus, this assigning ownership has no concept of time to complete, so I'd expect a backlog and more manual labor to address.

With this said, I'll refrain from posting on this topic unless you specifically address me or this post.

[alexus]

"I need to decrypt Sessions" -> "I need to know the number of online users" -> "I need randomize Owner" -> What is the next step (or steps) ??? What do you want to actually? What are your true business or process requiremetns?

[rapidboy]

I need UserID's in CustomerTicketMessage.pm from session (No. of online Agents ).
basically i need to set Owner & Responsible for Ticket there.... i tried to much but it didn't make any success..
Please share some wisdom here...