Recipient group notification problem

[Tony0531]

Dear All,

I am new here, sorry for my English, but I would like to solve my problem.

My problem:
I try to configure my otrs, send notification if new ticket created. One way is working, if I choose agent or predefined groups.
But if | use my groups the rule has not performed,

The solution what I would like to do:
- if new ticket created someway in one of them queu, otrs has to send notification to the defined group. (Third box from the top on the event config page)

Thanks for the help,

[Tony0531]

Skitch.png

I attached a screenshot about the settings, which is not working.