AJAX error messages on client (IE8)

[louis]

Randomly when using OTRS one of our users who is still on IE8 is receiving the follow error messages.

error1.jpg

followed by

error2.jpg

This does not seem to happen using IE9 IE10 and Firefox (at least I cannot make it happen).

Can anyone let me know where to start looking to resolve the issue? Client side? Server side? The server logs do not give anything obvious away?

[joecopty]

Can you specify which OTRS version you have installed. what server you are running it on(IIS, apache) , OS, Database etc?
also check this post see if it helps - this post

[louis]

Hello,

Thanks for the reply.

I am running OTRS 3.2.5 on a Centos box with Apache and a MySQL db.

I have had a look at installing the perl modules and they seem to have not made a difference.

I just wanted to share some errors that I am receiving in my error_log.

Code: Select all

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue May 21 11:51:40 2013

 Message: Need QueueID!

 RemoteAddress: 192.168.1.110
 RequestURI: /otrs/index.pl?Action=AgentTicketZoom;TicketID=456

 Traceback (5077): 
   Module: Kernel::System::Queue::GetQueueGroupID (OTRS 3.2.5) Line: 593
   Module: Kernel::System::Ticket::Permission::GroupCheck::Run (OTRS 3.2.5) Line: 51
   Module: Kernel::System::Ticket::TicketPermission (OTRS 3.2.5) Line: 3071
   Module: Kernel::Modules::AgentTicketZoom::Run (OTRS 3.2.5) Line: 134
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.5) Line: 863
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

Code: Select all

[Tue May 21 11:51:40 2013] -e: Use of uninitialized value $QueueGroupID in string eq at /opt/otrs//Kernel/System/Ticket/Permission/GroupCheck.pm line 62.
[Tue May 21 11:51:40 2013] -e: Use of uninitialized value $QueueGroupID in string eq at /opt/otrs//Kernel/System/Ticket/Permission/GroupCheck.pm line 62.
[Tue May 21 11:51:40 2013] -e: Use of uninitialized value $QueueGroupID in string eq at /opt/otrs//Kernel/System/Ticket/Permission/GroupCheck.pm line 62.
[Tue May 21 11:51:40 2013] -e: Use of uninitialized value $QueueGroupID in string eq at /opt/otrs//Kernel/System/Ticket/Permission/GroupCheck.pm line 62.

I have edited a few on the files located in /opt/otrs/Kernel/Output/HTML/Standard (will need to go over some notes I buried to find out exactly what was edited). It was mainly to remove some fields deemed unnecessary for our particular requirement. I have a feeling this is what may be causing the error?

[crythias]

It was mainly to remove some fields deemed unnecessary for our particular requirement

Like Queue, I'm assuming.

[louis]

I have just done a few tests - it seems this message appears when a ticket is deleted and you try and access it. Along with Message: No such TicketID (514)!

Therefore it appears to be unrelated.

[louis]

It was mainly to remove some fields deemed unnecessary for our particular requirement

Like Queue, I'm assuming.

Queue has not been deleted, but... we only have one queue and I would like to know how to remove the dropdown and have it always set?

[crythias]

there's an option in SysConfig for this ... two. One is don't show the dropdown and another is to set a default queue.