Hi,
I wonder if someone will help me. I did use search and tried every single option.
I'm trying to set up default Queue for Customer new ticket. I'm on OTRS 3.019.
Like I said I've already tried several suggestions but so far no luck.
I would appreciate help.
Thank you
S
Default Queue
Moderator: crythias
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crythias
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Re: Default Queue
What did you try? What did you find to try? We'd like not to replicate your experience.
Sysconfig, Default Queue.
Sysconfig, Default Queue.
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Re: Default Queue
this setting is not available in 3.0 as far as I remember
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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crythias
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Re: Default Queue
3.0.16:
Edit Config Settings in Ticket -> Frontend::Customer::Ticket::ViewNew
Ticket::Frontend::CustomerTicketMessage###Queue
Ticket::Frontend::CustomerTicketMessage###QueueDefault
Edit Config Settings in Ticket -> Frontend::Customer::Ticket::ViewNew
Ticket::Frontend::CustomerTicketMessage###Queue
Ticket::Frontend::CustomerTicketMessage###QueueDefault
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Default Queue
That's done now.
I have added to: Frontend::Customer::ModuleRegistration: CustomerTicket Messgae
in "Link" : Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Dest=6||Helpdesk
This solved my problem
Thanks for all the suggestions!
I have added to: Frontend::Customer::ModuleRegistration: CustomerTicket Messgae
in "Link" : Action=CustomerTicketMessage;Subaction=StoreNew;Expand=3;Dest=6||Helpdesk
This solved my problem
Thanks for all the suggestions!