All services for all LDAP customers to make SLA work

[SantaPe]

Hi,

We use LDAP for our customers. Now we would like to activate the SLA function. So we created 2 services, for each service 4 SLA's.

What I want to do now is attach all services to all LDAP customers. But I have no idea how to do that.
Also, when I go to the "manage customer-services Relations" page I see a lot of data from LDAP (also computernames and customernames that can't access OTRS).
Should I see that data?

Thx in advance

[wurzel]

Hi,

you can concentrate on the Config.pm setting "AlwaysFilter" so you can filter on "users" for example.
There is a example in the Defaults.pm (look for AlwaysFilter)

The second is: You can define "Default Services" and if you activate this, than all services (+SLAs) are
valid for all LDAP Customers.

Flo

[SantaPe]

Then I think it's probably easiest to define the default services.

Is that configurable in the backend or do I need to edit config.pm manually?

[SantaPe]

I enabled default services. But when I create a new ticket as a customer.
The service and SLA dropdownlist is empty.