(Solved) Notifications (Event) with process tickets?

pituca · Post by **pituca** » 28 May 2013, 00:11

Hello everybody,

My notifications are working halfway...

When the process is initiated by first the user creating a ticket in the customer interface and after I assign the corresponding process to the ticket by way of "Free Fields" so the customer start the process, the notifications are send to the customer normally and the system attach every notification to the ticket in the form of articles , however when I start the process myself directly from the Agent Interface no Notifications are send or articles of the notifications attached to the tickets....A bit weird.

Thank you.

jojo · Post by **jojo** » 28 May 2013, 09:32

this was a bug (update to 3.2.7)

pituca · Post by **pituca** » 28 May 2013, 14:42

Thank you jojo.

saksuka · Post by **saksuka** » 06 Dec 2013, 23:13

[quote="pituca"]Hello everybody,

My notifications are working halfway...

When the process is initiated by first the user creating a ticket in the customer interface and after I assign the corresponding process to the ticket by way of "Free Fields" so the customer start the process, the notifications are send to the customer normally and the system attach every notification to the ticket in the form of articles , however when I start the process myself directly from the Agent Interface no Notifications are send or articles of the notifications attached to the tickets....A bit weird.

Thank you.[/Hi, How a process can be assigned to a ticket by way of "Free Fields ? Could you please provide a simple example. Thank you.]

Znuny Open Source Ticketsystem

(Solved) Notifications (Event) with process tickets?

(Solved) Notifications (Event) with process tickets?

Re: Notifications (Event) with process tickets?

Re: Notifications (Event) with process tickets?

Re: (Solved) Notifications (Event) with process tickets?