List closed tickets at the dashboard

[MrShinken]

Hi there,

do you know a way to list all recent closed tickets at the dashboard's main overview page?
By default, there are four lists for tickets:
- Reminded Tickets
- Escalated Tickets
- New Tickets
- Opened / Uncompleted Tickets

I ask, because we created about 50 tickets for testing purposes and by viewing tickets by status -> closed tickets, there is no option to filter tickets for example by queue. Otherwise, is there a clean way, to delete/disable those test tickets? I already closed and moved them into the junk queue.

[crythias]

save a search

[MrShinken]

Thanks, that helps me.
If someone has an additional way to achieve this on the Dashboard, that would be great.

[crythias]

is there a clean way, to delete/disable those test tickets? I already closed and moved them into the junk queue.

Generic agent. Search for tickets with criteria queue = junk queue. action: delete tickets.

[gelan]

Is there a way to show the closed tickets by modifying the code?

[crythias]

Showing the closed tickets on the dashboard is counterproductive and can result in performance hits when you start having thousands, millions of closed tickets.

[MrShinken]

Then a button to show all closed tickets would be great.
How can I duplicate a search template/profile to another other? I don't want to set it manually each time I add a new user. There must be an easy way, to e.g. copy it through SQL client.

[AlexanderZ]

Hi, is there any solution? I would like also to have such button in dashboard.

Thank you

[lunaclover]

I'd like to be able to do this as well. This would save my agents several steps when they have to go back to view a ticket they just closed.

[crythias]

save a search

[lunaclover]

Crythias,
Do you think you might explain in a little more detail?

Thanks.

[crythias]

click the magnifying glass
Click [Create New]
Type in a name (Stuff I closed in the last x days)
add fields (another attribute) such as State (+)
highlight, for instance, "closed successful" and "closed unsuccessful"
optional add (another attribute) such as Ticket Close time (+) [in the] last [x] days
optional add (another attribute) such as Owner (+) {highlight myself}

click [Add] at the top (by the name)

Now, just pull down the search template dropdown and run search.


Edit Config Settings in Ticket -> Frontend::Agent::ToolBarModule
enable Frontend::ToolBarModule###9-Ticket::TicketSearchProfile