Migration from OTRS 3.1.5 in Windows to 3.2.7 MySQL/CentOS

Moderator: crythias

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fastryder
Znuny newbie
Posts: 1
Joined: 04 Jun 2013, 17:44
Znuny Version: 3.2.7
Real Name: Ivo Pereira
Company: Logitools, Lda

Migration from OTRS 3.1.5 in Windows to 3.2.7 MySQL/CentOS

Post by fastryder »

Hello everyone,

I have recently been assigned the task of migrating our existing, "abandoned", OTRS installation in an outdated version (3.1.5) running in a Windows IIS/SQL Server environment to a new Virtual Machine running CentOS 6.4 x64, that already has a MySQL backend running.

All went more or less well, and I could migrate almost all of OTRS using the following steps:
> Updated the source DB to 3.2 with the OTRS script;
> Installed OTRS from RPM, ran the installer page and created a new empty database;
> Used MySQL Workbench without making changes to existing schema or tables and just transferred data from some tables (I will post them later).

Now I can browse all my previous tickets, see their response detail, but when I try to open a response or ticket, the HTML body of my replies shows up encoded in Base64.
How can I solve this?

Thanks in advance,
Ivo Pereira
Portugal
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