Hi, I found someone using Thunderbird mail client on Linux to reply to tickets but the ticket never gets updated. It's very strange and I am wondering if this is a known issue of if it is something I misconfigured? Thanks if anyone can help/shed some light. Email replies from say, gmail, Exchange outlook clients all work fine and updates ticket with new articles.
strange..
[SOLVED] Email replying to ticket from Thunderbird problem?
Moderator: crythias
-
ditto123
- Znuny newbie
- Posts: 24
- Joined: 08 May 2013, 01:43
- Znuny Version: 3.2.6
- Real Name: Charles
- Company: NA
[SOLVED] Email replying to ticket from Thunderbird problem?
Last edited by ditto123 on 07 Jun 2013, 22:46, edited 1 time in total.
OTRS version 3.2.1 CentOS 6.3 MySQL 5.5.29
-
KlausNehrer
- Znuny ninja
- Posts: 1312
- Joined: 25 May 2012, 08:51
- Znuny Version: OTRS 4
- Real Name: Klaus Nehrer
Re: Email replying to ticket from Thunderbird problem?
Check your logs. Gets otrs your mail really?
-
ditto123
- Znuny newbie
- Posts: 24
- Joined: 08 May 2013, 01:43
- Znuny Version: 3.2.6
- Real Name: Charles
- Company: NA
Re: Email replying to ticket from Thunderbird problem?
Well, it turns out that the email went into the JUNK mail folder. So I'm trying to figure out why. Thanks KlausNehrer !
OTRS version 3.2.1 CentOS 6.3 MySQL 5.5.29
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: [SOLVED] Email replying to ticket from Thunderbird probl
Do you have any Postmaster filters configured?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de