Auto Response - tag

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cici6160
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Posts: 24
Joined: 29 Sep 2011, 20:55
Znuny Version: 3.3.8

Auto Response - tag

Post by cici6160 »

I'm not sure what has changed but my notification tag in my auto response is no longer working. I'm using this tag <OTRS_CUSTOMER_EMAIL[25]> and instead of getting the first 25 lines of the email i get something like this (see below). Does anyone have a suggestion?

<html xmlns:v="urn:schemas-microsoft-com:vml"
xmlns:o="urn:schemas-microsoft-com:office:office"
xmlns:w="urn:schemas-microsoft-com:office:word"
xmlns:m="http://schemas.microsoft.com/office/2004/12/omml"
xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
OTRS 3.3.8 on CentOS 6.5 with MySQL database
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crythias
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Re: Auto Response - tag

Post by crythias »

25 lines of Microsoft Word headers? This doesn't seem very email like to me. But if you're receiving from people who are using Word as Email editor, you may be getting exactly what you're asking for.
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cici6160
Znuny newbie
Posts: 24
Joined: 29 Sep 2011, 20:55
Znuny Version: 3.3.8

Re: Auto Response - tag

Post by cici6160 »

I'm sending test messages from outlook. Instead of getting the first 25 lines of my email message I get what i posted above. I think this started when i upgraded from OTRS 3.1 to 3.2 (but i can't be certain).
OTRS 3.3.8 on CentOS 6.5 with MySQL database
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cici6160
Znuny newbie
Posts: 24
Joined: 29 Sep 2011, 20:55
Znuny Version: 3.3.8

Re: Auto Response - tag

Post by cici6160 »

Figured it out.. i made a config change while testing and it is what is causing my issue.

In sysconfig-->Core::PostMaster

PostmasterAutoHTML2Text needs to be set to YES (default).
OTRS 3.3.8 on CentOS 6.5 with MySQL database
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jojo
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Re: Auto Response - tag

Post by jojo »

tell Outlook to send correct multipart mime based E-Mails instead of Word Crap
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pongo
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Posts: 2
Joined: 07 Jun 2013, 20:54
Znuny Version: 3.2.7

Re: Auto Response - tag

Post by pongo »

Hi

I have almost similar problem. In an agent notification OTRS_CUSTOMER_EMAIL 20 put an email in one constant line without new lines. even if I change PostmasterAutoHTML2Text to NO.

For ex.
<snip>
Welcome to OtterHub e.V. - OTRS Community forums Please keep this e-mail for your records. Your account information is as follows: ---------------------------- Username: pongo Board URL: http://forums.otterhub.org ---------------------------- Please visit the following link in order to activate your account: Your password has been securely stored in our database and cannot be retrieved. In the event that it is forgotten, you will be able to reset it using the email address associated with your account. Thank you for registering. -- Thanks, the otterhub.org team

<snip>

This should be formatted. And is very annoying for our agents. Please help.
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jojo
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Re: Auto Response - tag

Post by jojo »

This is a known bug
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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pongo
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Posts: 2
Joined: 07 Jun 2013, 20:54
Znuny Version: 3.2.7

Re: Auto Response - tag

Post by pongo »

Do you know from witch version is that bug known? 3.2.x?
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