hi
I've duplicated the pm AgentITSMChangeMyWorkOrders to AgentITSMChangeMyWorkOrders2 and changed the filter options there.
When i try to access it now i get the following error
Kernel::Modules::AgentITSMChangeMyWorkOrders2 not registered in Kernel/Config.pm! Traceback (2185): Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 731
What did i do wrong please?
[SOLVED]kernel module not registered in Kernel/Config.pm
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girishmungra
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[SOLVED]kernel module not registered in Kernel/Config.pm
Last edited by girishmungra on 24 Jun 2013, 16:45, edited 1 time in total.
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reneeb
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Re: kernel module not registered in Kernel/Config.pm
What it said: You didn't register the new module!
Search in Kernel/Config/Files/ITSMChangeManagement.xml for "Frontend::Module###AgentITSMChangeMyWorkOrders" and copy that <ConfigItem>-Section and change it to "Frontend::Module###AgentITSMChangeMyWorkOrders2"...
Search in Kernel/Config/Files/ITSMChangeManagement.xml for "Frontend::Module###AgentITSMChangeMyWorkOrders" and copy that <ConfigItem>-Section and change it to "Frontend::Module###AgentITSMChangeMyWorkOrders2"...
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girishmungra
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Re: kernel module not registered in Kernel/Config.pm
Thanks a lot it seems to be working.
But now I have the error message:
Insufficient Rights
Message: You need permissions!
I am admin and have full access on all groups
But now I have the error message:
Insufficient Rights
Message: You need permissions!
I am admin and have full access on all groups
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
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reneeb
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Re: kernel module not registered in Kernel/Config.pm
Right, you'll find a few config options beginning with "ITSMChange::Frontend::AgentITSMChangeMyWorkOrders###" in the XML file. You have to copy those, too...
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girishmungra
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Re: kernel module not registered in Kernel/Config.pm
You are a life saver!
Thanksss
Thanksss
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.