I would like to know how to add the actual report information to the WO agent notifications, so the persons involved can have that information included in the e-mail they receive.
Thank you so much in advance.
E-mail Notificacion:
Notification ==> es::Agent::WorkOrder::WorkOrderUpdateWorkorder#2013042401000011-18 was updated.
Change title: Migración servidores a la nube
Current change state: en progreso
Workorder title: Migración Dynamics GP
Workorder type: Orden de Trabajo
Current workorder state: lista
http://192.168.1.251/otrs/index.pl?Acti ... OrderID=49
Your OTRS Notification Master
Content:
<OTRS_CONFIG_ITSMWorkOrder::Hook><OTRS_CHANGE_ChangeNumber>-<OTRS_WORKORDER_WorkOrderNumber> was updated.
Change title: <OTRS_CHANGE_ChangeTitle>
Current change state: <OTRS_CHANGE_ChangeState>
Workorder title: <OTRS_WORKORDER_WorkOrderTitle>
Workorder type: <OTRS_WORKORDER_WorkOrderType>
Current workorder state: <OTRS_WORKORDER_WorkOrderState>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentITSMWorkOrderZoom;WorkOrderID=<OTRS_WORKORDER_WorkOrderID>
Your OTRS Notification Master