Notifications and Queues.

[maxbrownmax]

Hello!

I have two queues in my OTRS configuration. One queue/group is Tech Support and my agents in the tech support queue receive email notifications for every new ticket as set in their individual user settings. However, when my agents from the 2nd Web Support queue/group don't receive notifications when new tickets are created in their queue, even when their settings specify that they would like them. In the System Log, there's no notification at all of an attempt to notify the Web Support agents, while it makes a note when the Tech Support agents are receiving notifications.

Again, no Event Notifications are set up; all notifications are set up through the users settings.

I was wondering what could be the problem with my setup, or how I might configure differently or work around to get my Web Support group to recieve new ticket notifications.

Thanks,
Max

[wurzel]

Hi,

notification mails are configured in the agents personal settings. Perhaps there is something wrong or missing?

are all queue (rw) permissions correct?

Florian

[maxbrownmax]

Thanks for the response!

Apparently the problem has fixed itself. Perhaps I had to let the user setting propagate for a little longer or something to that effect, as I just added the personal notification settings yesterday.

Thanks for your time