Hi,
I am new to OTRS ITSM.
In otrs help desk if external user/customer send an email with ticket no in email subject then this email message is linked with existing ticket in OTRS.
my question is it possible to do this for OTRS Change management Module
for example if i have some changes in OTRS change management module how can I link external incomming emails/Notes with these exisiting changes
Regards
JJ