Hi all,
I need to change the state of my change and their associated work orders.
I am getting the following error when I click the reset button on the change screen.
Any help how I can fix this ?
Error received in the agent interface:
Error during AJAX communication
Apache Logs:
ERROR: OTRS-CGI-77 Perl: 5.10.1 OS: linux Time: Mon Jul 8 13:47:07 2013
Message: Module Kernel::Modules::AgentITSMChangeReset not registered in Kernel/Config.pm!
RemoteAddress: 10.130.103.145
RequestURI: /otrs/index.pl?
Traceback (22538):
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.7) Line: 726
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
Error during reset change state and its work order
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Re: Error during reset change state and its work order
It means theModule Kernel::Modules::AgentITSMChangeReset not registered in Kernel/Config.pm!
(or SysConfig. Find it and enable it.)
(or SysConfig. Find it and enable it.)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Error during reset change state and its work order
Thanks, that was a quick one!