Company Tickets doesn't show tickets other users
Moderator: crythias
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KasumiNinja
- Znuny newbie
- Posts: 11
- Joined: 07 Jul 2013, 17:45
- Znuny Version: 3.2.8
Company Tickets doesn't show tickets other users
I made a company and changed the customerid of two users to match customerid of the company. When I login the customer portal and click on "Company Tickets" I only see the tickets of the user currently logged in. When I search for a specific ticket id it can't be found. Maybe it's an permission issue? Any idea what might be the problem?
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: Company Tickets doesn't show tickets other users
Changing the customerID of an existing customer does not retroactively adjust the customerID of tickets already submitted. Use Generic Agent to fix.
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