Hi,
Is it possible to have the Follow up notification go to the agent responsible only.
If I select the follow up notification and add the queue to my queues, all agents get the follow up notification.
Chris
Follow up notification for responsible agent only
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snowstormboy
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crythias
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Re: Follow up notification for responsible agent only
Notifications will be sent as you've described unless/until the ticket is locked, then only owner/responsible will receive notifications per preferences/My Queues.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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