stats from Archive

[palcic]

Hi!

I have a rule for archive (closed tickets that are older than 3 months). Stats are working for months that are newest than 3 months. How can I create stats for those months that tickets are in an archive?

Thanks!

[bayerex]

Hi, did you ever find a solution to this?

[reneeb]

I have the following code added to ma Kernel/System/TicketSearch.pm:

Code: Select all

    my @Caller = caller(0);
    if ( $Caller[0] =~ m{Kernel::System::Stats::(?:Static|Dynamic)}xms ) {
        $Param{ArchiveFlags} = ['y','n'];
    }

I added at the very beginning of the sub TicketSearch right after "my ($Self, %Param) = @_".