Don't send email notification.

[spongysub]

Hello guys,
I am a new user of OTRS with little experience.
I installed OTRS 3.2.8 on a machine with Windows 2003 Server.
my problem is that the system OTRS sends an email notification when the sender field is empty.
I configured Core::Sendmail so:
- SendmailModule = SMTP
- SendmailModule::CMD = /usr/sbin/sendmail -i -f (default)
- SendmailModule::Host = 10.0.5.102
- SendmailModule::Port = 25
- SendmailModule::AuthUser = helpdesk@connect-ics.it
- SendmailModule::AuthPassword = mypassword
- SendmailBcc = it's cecked but empty (default)
- SendmailNotificationEnvelopeFrom = it's cecked but empty (default)

I await your help, thanks

[crythias]

my problem is that the system OTRS sends an email notification when the sender field is empty.

What is the workflow that happens that causes this issue? (i.e., how can one replicate your experience?)

[spongysub]

In any notification action.
example: when the customer opens a ticket from his web panel, agents do not receive the email of notification for opening ticket.

[crythias]

my problem is that the system OTRS sends an email notification when the sender field is empty.

when the customer opens a ticket from his web panel, agents do not receive the email of notification for opening ticket.

I don't understand how these two statements relate.

viewtopic.php?f=53&t=16009#p76848

[spongysub]

my problem is that the system OTRS sends an email notification when the sender field is empty.

when the customer opens a ticket from his web panel, agents do not receive the email of notification for opening ticket.

I don't understand how these two statements relate.

viewtopic.php?f=53&t=16009#p76848

I solved. I forgot to enter the email addresses to send messages to each queue.
thanks