Changing the fields in Status View

[jeremyk]

We primarily look at tickets in the status view, because it seems to give us the most useful information. However I have added a 4 dynamic fields for some information that we need to keep. On my laptop screen at 1920x1200, everything looks great. All the columns are lined up and I can see everything.

However, for some of my colleagues, running not so high of resolutions, the columns get shifted all over the place and it makes it difficult to follow what is what.

To get around this, I would like to remove some columns from the view. For instance, the Locked column is useless to us, as we are running the unlock script every few minutes anyway so almost all tickets are always unlocked. I could also probably do away with the customerID field in this view.

Anyway my question is this. I know I have to edit the proper .dtl file and I know where they are and how to find the right one. However, I am unsure of where and what I would have to remove from this file to get rid of certain fields. Are there things in multiple locations that I need to change, or is it basically just one line somewhere??

Any help on what parts of the code to edit would be extremely helpful.

Thank you.

Jeremy
MOD: Please don't post questions in HowTos

[Navidlo]

You must edit Kernel\Output\HTML\Standard\AgentTicketOverviewSmall.dtl

In attached file is my modification.

Navidlo

[jeremyk]

You must edit Kernel\Output\HTML\Standard\AgentTicketOverviewSmall.dtl

In attached file is my modification.

Navidlo

I appreciate the response. Do you think you could specify what in your modified file you have changed? At this point, I am actually just looking to remove the locked field as we do not use ticket locking really.

Thanks.