(ClOSED) Problem-emails failed

[bayerex]

Hi all,

I have a very confusing problem I wish to share with you and hope someone has a suggestion/solution!

I once implemented something from a previous forum in order to block and email back unregistered customers using the following code:

/System/PostMaster/NewTicket.pm
Line 40

Code: Select all

##### First part of blocking unregistered customer email addresses  
    $Self->{EmailObject} = Kernel::System::Email->new(%Param);
##### end of change

LINE: 160

Code: Select all

##### if there is no customer user found!
    if ( !$GetParam{'X-OTRS-CustomerUser'} ) {
        $GetParam{'X-OTRS-CustomerUser'} = $GetParam{SenderEmailAddress};
        

      $Self->{LogObject}->Log( Priority => 'info', Message => "$_ not in database, rejecting and sending email" );
      
      # Send Agent an email to notify of blocked ticket
      $Self->{EmailObject}->Send(
         To         => $GetParam{SenderEmailAddress},
         From       => 'support@oursite.com',
         Subject    => "Nachricht wurde von unserem Server abgelehnt worden",
         Body       => "Dear Sir or Madame,\r\n\r\ndas Ticketsystem hat eine E-mail von Ihrer E-mail-Adresse ($GetParam{SenderEmailAddress}) empfangen. Before you can use our ticket system please register at our website http://support.oursite.com registrieren.\r\n.\r\n\r\nKind Regards\r\nYour Support-Team\r\nOur Company \r\nwww.oursite.com",
         Charset    => $Self->{ConfigObject}->Get('DefaultCharset'),
         MimeType   => 'text/plain',
         Loop       => 1,
         Attachment => [
            {
               Filename    => 'customer-email.txt',
               Content     => "Subject: $Param{GetParam}->{Subject}\r\nBody: $Param{GetParam}->{Body}",
               ContentType => 'application/octet-stream',
            }
         ],
      );
      return;
     }
##################### End of changes 

The problem is, until the user eventually registers they continue to receive the same rejection email every night at 00:10!! It seems to be coming from crontab running otrs.cleanup at this time.

If I run this script manually it states:

Starting OTRS PostMaster... (/opt/otrs//var/spool/problem-email-0675cc1fa6aa757c399f3ac294b191a6) failed.

After the customer has registered it then cleans up ok:

Starting OTRS PostMaster... (/opt/otrs//var/spool/problem-email-0675cc1fa6aa757c399f3ac294b191a6) (remove email) done.

Can anyone explain why it is behaving in this way and how I can ensure the customer is not repeatedly emailed back??

Many thanks in advance.

[jojo]

due to your changes the postmaster process fails and creates the problem mail on disc. where it is picked up and tried to be resend.

revert your changes and the system will work as designed

[bayerex]

But I don't want to give up on this feature as it's very useful. I think a workaround would be just to run a crontab to delete the contents of /opt/otrs/var/spool

[jojo]

this might break other mails which need to be resend