To put the impact on the AgentViewPhoneNew, we activated the option on the Agent ViewAddtlITSMField. We would do the same on the customer side. It's possible? We don't found the option on the customer side.
Thanks in advance.
[SOLVED] ViewAddtlITSMField on customer side
Moderator: crythias
[SOLVED] ViewAddtlITSMField on customer side
Last edited by dcorbera on 22 Jul 2013, 10:29, edited 1 time in total.
Re: ViewAddtlITSMField on customer side
Nobody has the same problem?
Thanks a lot
Thanks a lot
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
Re: ViewAddtlITSMField on customer side
Impact is not available on customers side
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: ViewAddtlITSMField on customer side
it's a pity
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3