Customer Ticket problems

[Jason]

So, we have an issue with out ticket system. The Customer can make a ticket, and the agents are able to see and make changes if necessary to it.

What the problem is, is that the customer cannot see the ticket immediately after its created, nor anytime afterwards. I've had a look into it and I managed to find the console panicking.

Code: Select all

Panic! No UserData for user id: '10001'!!!
Panic! No UserData for user id: '10001'!!!
Panic! No UserData for user id: '10001'!!!
No UserLogin found for '10001'!
Panic! No UserData for user id: '10001'!!!
Panic! No UserData for user id: '10001'!!!
No UserLogin found for '10001'!
No UserLogin found for '10001'!

This was just a part of it, its not spamming the console a lot but enough to be easily noticed.
Does anyone have an idea as to if these two are related, or has a solution to either?

[crythias]

bad backend?

You must have customized something to cause this...

[Jason]

Do you have any rough ideas on what could of been configured badly to cause this? Anything at all would be useful at this point.

Thanks for responding so fast too.

[crythias]

Do you have any rough ideas on what could of been configured badly to cause this? Anything at all would be useful at this point.

I could ask of you the same question.
Usual suspects are sysconfig and config.pm ... but your error messages do not usually form in a vacuum. There is usually context associated with this...

But, yes, the rough idea is back end configuration.