[Solved] Search for empty dynamic field?

[Lure79]

Hello!

We are using OTRS 3.2.9 and have set ut a couple of optional dynamic fields for our tickets. The fields are of type DropDown.

I changed the search view so that you can search using the dynamic fields as attribute, however it seems that you can only search for tickets that has a value selected. There is no "empty", "null" or similar search option.

Is it possible to search for tickets where a non-mandatory drop down dynamic field is NOT set?
I want to find tickets where field X has not been set.

Maybe we need to change or implementation so I create a "-" blank drop down choice that the drop down fields default to and make them all mandatory so they are allways set...

[jojo]

if a Dynamic Field is emtpy it is not set, so it is not existing as a value for the ticket.

[Lure79]

Thank you. We will go for mandatory fields then with "blank" values as the default choice then.