Can't connect to imap.gmail.com

[papalazarou]

Hi,
I'm hoping someone can help resolve the issue I am having with fetching email.
OTRS had been fetching email from imap.gmail.com without any issues until I installed munin on the server. After installing munin I am receiving the following error:

Error Message: IMAPS: Can't connect to imap.gmail.com
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Aug 20 13:25:32 2013 Message: IMAPS: Can't connect to imap.gmail.com RemoteAddress: xxx.xxx.xxx.xxx RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=1;ChallengeToken=bf4d3d99f7707626d6dd4fbe95336a72; Traceback (1477): Module: Kernel::System::MailAccount::IMAPS::_Fetch (OTRS 3.2.9) Line: 123 Module: Kernel::System::MailAccount::IMAPS::Fetch (OTRS 3.2.9) Line: 75 Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.2.9) Line: 419 Module: Kernel::Modules::AdminMailAccount::Run (OTRS 3.2.9) Line: 64 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.9) Line: 863 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

When installing munin it has also installed the following packages on the server:
Aug 15 11:42:10 Installed: perl-Params-Validate-0.92-3.el6.x86_64
Aug 15 11:42:10 Installed: libXrender-0.9.7-2.el6.x86_64
Aug 15 11:42:11 Installed: sysstat-9.0.4-20.el6.x86_64
Aug 15 11:42:11 Installed: perl-Net-CIDR-0.14-1.el6.noarch
Aug 15 11:42:11 Installed: perl-MailTools-2.04-4.el6.noarch
Aug 15 11:42:11 Installed: perl-List-MoreUtils-0.22-10.el6.x86_64
Aug 15 11:42:12 Installed: munin-common-2.0.17-1.el6.noarch
Aug 15 11:42:12 Installed: perl-Crypt-DES-2.05-9.el6.x86_64
Aug 15 11:42:12 Installed: perl-Net-SNMP-5.2.0-4.el6.noarch
Aug 15 11:42:12 Installed: libXft-2.3.1-2.el6.x86_64
Aug 15 11:42:12 Installed: perl-CGI-3.51-131.el6_4.x86_64
Aug 15 11:42:12 Installed: perl-Net-IP-1.25-13.el6.noarch
Aug 15 11:42:12 Installed: pixman-0.26.2-5.el6_4.x86_64
Aug 15 11:42:12 Installed: cairo-1.8.8-3.1.el6.x86_64
Aug 15 11:42:12 Installed: perl-Email-Date-Format-1.002-5.el6.noarch
Aug 15 11:42:13 Installed: postgresql-libs-8.4.13-1.el6_3.x86_64
Aug 15 11:42:13 Installed: perl-DBD-Pg-2.15.1-4.el6_3.x86_64
Aug 15 11:42:13 Installed: perl-Taint-Runtime-0.03-9.el6.x86_64
Aug 15 11:42:16 Installed: dejavu-lgc-sans-mono-fonts-2.30-2.el6.noarch
Aug 15 11:42:16 Installed: perl-MIME-Types-1.28-2.el6.noarch
Aug 15 11:42:16 Installed: perl-MIME-Lite-3.027-2.el6.noarch
Aug 15 11:42:16 Installed: perl-Class-Singleton-1.4-6.el6.noarch
Aug 15 11:42:18 Installed: 1:perl-DateTime-0.5300-1.el6.x86_64
Aug 15 11:42:18 Installed: perl-String-CRC32-1.4-9.el6.x86_64
Aug 15 11:42:18 Installed: perl-Cache-Memcached-1.28-2.el6.noarch
Aug 15 11:42:18 Installed: perl-Carp-Always-0.09-2.el6.noarch
Aug 15 11:42:18 Installed: perl-Mail-Sender-0.8.16-3.el6.noarch
Aug 15 11:42:18 Installed: perl-XML-RegExp-0.03-7.el6.noarch
Aug 15 11:42:18 Installed: perl-XML-DOM-1.44-7.el6.noarch
Aug 15 11:42:18 Installed: perl-Mail-Sendmail-0.79-12.el6.noarch
Aug 15 11:42:18 Installed: perl-Log-Dispatch-2.27-1.el6.noarch
Aug 15 11:42:18 Installed: perl-Log-Dispatch-FileRotate-1.19-4.el6.noarch
Aug 15 11:42:19 Installed: 1:perl-FCGI-0.71-4.el6.x86_64
Aug 15 11:42:19 Installed: 1:perl-Error-0.17015-4.el6.noarch
Aug 15 11:42:19 Installed: libthai-0.1.12-3.el6.x86_64
Aug 15 11:42:19 Installed: pango-1.28.1-7.el6_3.x86_64
Aug 15 11:42:19 Installed: rrdtool-1.3.8-6.el6.x86_64
Aug 15 11:42:19 Installed: rrdtool-perl-1.3.8-6.el6.x86_64
Aug 15 11:42:20 Installed: perl-Log-Log4perl-1.30-1.el6.noarch
Aug 15 11:42:20 Installed: perl-IO-Multiplex-1.13-1.el6.noarch
Aug 15 11:42:20 Installed: perl-Net-Server-0.97-7.el6.noarch
Aug 15 11:42:20 Installed: hdparm-9.16-3.4.el6.x86_64
Aug 15 11:42:24 Installed: munin-node-2.0.17-1.el6.noarch
Aug 15 11:42:24 Installed: perl-File-Copy-Recursive-0.38-4.el6.noarch
Aug 15 11:42:24 Installed: perl-HTML-Template-2.9-10.el6.noarch
Aug 15 11:42:25 Installed: perl-Socket6-0.23-3.el6.x86_64
Aug 15 11:42:25 Installed: perl-IO-Socket-INET6-2.56-4.el6.noarch
Aug 15 11:42:25 Installed: perl-IPC-ShareLite-0.13-4.el6.x86_64
Aug 15 11:42:25 Installed: perl-Cache-Cache-1.06-2.el6.noarch
Aug 15 11:42:25 Installed: munin-2.0.17-1.el6.noarch

# ./otrs.CheckModules.pl
o CGI..............................ok (v3.63)
o Crypt::PasswdMD5.................ok (v1.3)
o Crypt::SSLeay....................ok (v0.57)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.22)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.609)
o DBD::mysql.......................ok (v4.013)
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v2.15.1)
o Digest::MD5......................ok (v2.39)
o Digest::SHA::PurePerl............ok (v5.81)
o Digest::SHA......................ok (v5.47)
o Encode::HanExtra.................Not installed! (optional - Required to handle mails with several Chinese character sets.)
o Encode::Locale...................ok (v1.03)
o GD...............................ok (v2.44)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP.......................ok (v2.27200)
o JSON::XS.......................ok (v2.27)
o Locale::Codes....................ok (v3.24)
o LWP::UserAgent...................ok (v6.04)
o Mail::Internet...................ok (v2.12)
o Mail::POP3Client.................ok (v1.2)
o IO::Socket::SSL................ok (v1.31)
o Mail::IMAPClient.................ok (v3.33)
o IO::Socket::SSL................ok (v1.31)
o MIME::Base64.....................ok (v3.08)
o MIME::Tools......................ok (v5.503)
o ModPerl::Util....................ok (v2.000004)
o Apache::DBI....................ok (v1.11)
o Apache2::Reload................ok (v0.12)
o Net::DNS.........................ok (v0.65)
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.2034)
o IO::Socket::SSL................ok (v1.31)
o Net::SMTP........................ok (v2.31)
o Authen::SASL...................ok (v2.16)
o Net::SMTP::SSL.................ok (v1.01)
o Net::SMTP::TLS::ButMaintained..ok (v0.20)
o Net::LDAP........................ok (v0.40)
o Net::SSL.........................ok (v2.84)
o PDF::API2........................ok (v2.019)
o Compress::Zlib.................ok (v2.020)
o Storable.........................ok (v2.20)
o SOAP::Lite.......................ok (v0.715)
o version........................ok (v0.9902)
o Class::Inspector...............ok (v1.28)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP...................ok (v1.29)
o Text::CSV_XS...................ok (v0.85)
o Time::HiRes......................ok (v1.9721)
o XML::Parser......................ok (v2.36)
o HTTP::Message....................ok (v6.06)
o HTTP::Headers..................ok (v6.05)
o URI..............................ok (v1.60)
o URI::Escape....................ok (v3.31)
o Scalar::Util.....................ok (v1.21)
o YAML::XS.........................ok (v0.38)

I can also still telnet to imap.gmail.com from the server

# telnet imap.gmail.com 993
Trying 173.194.67.109...
Connected to imap.gmail.com.
Escape character is '^]'.

Can some please help me resolve this issue?

[gopalakrishnan]

Hi, Did you find any solutions for this problem, I'm also having the same problem could any body help us.

Please,

Thanks in advance