Rename Ticket Type [SOLVED]

[nbacon]

Hello,
I am wondering if I can rename the ticket type of "default" to something like "HelpDesk" without any repercussions or if there are other areas in SysConfig that I need to make the change as well? I would like this to be more descriptive in the customer portal and have limited ticket types to only two options, "Rfc" and "default".

Thank you!

[jojo]

I suggest to rename it to "not assigned" as all incoming emails get it assigned. In customer and agent portal you can use an ACL to remove the possibility to set it

[nbacon]

Hi Jojo, thanks for the reply. The reason why I want to rename the type from "default" to "HelpdeskTicket" is so that it's easier for "customers" to decide which type of ticket they should create. I am already using an ACL to limit the choices to two: "RFC" and "Default". Are you saying that if I rename "default" to "HelpDeskTicket", there will be problems with the unassigned tickets coming not in? Our Helpdesk folks get all of the unassigned tickets and work out of that queue.

[nbacon]

I suggest to rename it to "not assigned" as all incoming emails get it assigned. In customer and agent portal you can use an ACL to remove the possibility to set it

After re-reading this, I am marking this as resolved.