Generic Agent

[BravoStore]

Hello. I'm trying to configure a generic agent to run some of the ticket closing, and status changing jobs automatically. From what I can tell, simply configuring the Generic Agent on the front end does not make him automatically run, and some coding must be added to the Kernel/Config/GenericAgent.pm file.

I have seen many great examples here:
https://github.com/h4ck3rm1k3/otrs/blob ... m.examples

My question is this.. Is there a way to tell the agent to check "All Queues"? Or must you individually add each queue that you want him to check on the Queue => '', line?

Thank you,

Bravo

[crythias]

no queues = all queues

[BravoStore]

Would it look like how I posted it earlier then? Queue => ''

Or just:

Queue =>

Thanks.

[crythias]

You need only filter on or change the fields you want and include nothing else.