3.2.10 Process Management not working

[Kuba]

Hi,
I have just installed otrs 3.2.10 as a test installation (working on 3.2.09 so far). I have made some configuration, but when it comes to Process Management something is wrong. I have created very simple process (Just on Activity with one Activity Dialog). After I create process ticket, the process seems not working. I have no process widget, no process information in Ticket Information Box. I have even added ProcessManagementProcessID and ProcessManagementActivityID to FreeText dialog, just to check if there is a data. Both fields are empty. So it looks like PM data is not saved. But when I check DB table “dynamic_field_value” I have both of PM fields assigned to the issue...

Can anyone help me?

Regards,
Kuba

[jojo]

did you syncronized the process? Is the process set to valid?

[Kuba]

yes I did. And process is valid. No errors in httpd and otrs log...

Kuba

[jojo]

very strange. Try a new vanilla install

[Kuba]

Hi,
I have made fresh install. Just after installation (without ANY settings or customization) I have created new process (P1) with activity (A1) and activity dialog with only one field "Title"(AD1). When I start new ticket with process ticket, it is still not working... . Am I doing something wrong? I have configured many processes in 3.2.09 without any problems...

Regards,
Kuba

Update:
I have just installed 3.2.9. And I have the same problem...So there is something wrong with my configuration or with my linux box...

Update2:
I think there is smoe problem with Dynamics Fields at all. When i'm adding new DF i have following error in syslog:
YAML data was: "--- DefaultValue: '' "
Loading the YAML string failed: Syck parser (line 1, column 21): syntax error at /usr/lib64/perl5/YAML/Syck.pm line 75.

[Kuba]

I have fixed it. The problem was with YAML libs. I have reinstalled all of YAML libs. Then I had to disable/enable ProcessManagement Dynamics Fields. And everything I working.

Regards,
Kuba