How to prefill the text area in a ticket (SOLVED)

[minijay]

Hi there

we are using otrs 3.2.10 on a centos 6.4 box.

things are working fine but i would like to be able to tweak a few settings but im unsure what to look for or what i need to do.

in the ticket view i have the option to close a ticket... is there a way to have text prefilled into this box so when i click close its all ready filled in and i can click ok to actually close the ticket ??

i believe i may have found the right area to do this but not sure how i can pass the information for the text box

Ticket::Frontend::MenuModule###450-Close

but what do i need to insert in order to add CLOSEED to the text box so that i can close the ticket.

thanks for your help

justin

[srivatsatatti]

You need to fill your closure text in Ticket::Frontend::AgentTicketClose###Body.

[minijay]

Hi srivatsatatti

Thanks for the reply.. i finally found that tag and filled in the required text and tested.

thank you so much for your help it works a treat.

thanks again

Jay