GenericAgent Title syntax

[Letter]

Hello,

we used to run version 2.4 and had genericagent.pm conditions as Title => ['%xx%yyy%'] in order to sort some email sujects to queues.

However, these conditions don't seem to run in 3.2. I can"t seem to find and extensive list of condition syntax for genericagent.pm.
Did sombody succeed in having such conditions work?

Thank you,
Regards,

[Wolfgangf]

it's regular expressions - there's a lot of ressources + testing tools on the web

[Letter]

Thanks for the quick answer, but my problem seems to be that validated expressions such as "%queuename", which work in the web version of the Generic Agent don't seem to work in the .pm version.
Can someone confirm the below block ?

Code: Select all

'9150 black name' =>{
	#Get all tickets with these properties
		Queue => ['Inbox'],
		States => ['new','open'],
		Title => ['%TicketTitle%'],
	# new ticket properties
		New => 	{
			State => 'new',
			Type => 'ServiceRequest',
			Queue => TargetQueue',
			Note => { 
				From  => 'Generic Agent (GenericAgent.pm)',
				Subject => 'auto-move into TargetQueue',
				Body => 'The ticket was automatically moved from Inbox to TargetQueue via GenericAgent.pm.',
				}, 
			}, 
	},