Hi all,
How to add a new column ( "TO" column) after the "from" column that would display information on the recipient of an email sent?
(see picture attachment)
Thank you
Éric
How to add a new column in ticket zoom
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free03
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- Real Name: Éric
- Company: UdeS
- Location: Sherbrooke, Québec. Canada
How to add a new column in ticket zoom
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OTRS 3.2.1 on Linux RedHat with MySQL database
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crythias
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Re: How to add a new column in ticket zoom
What would be the practical purpose in TicketZoom?
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free03
- Znuny newbie
- Posts: 22
- Joined: 22 Feb 2013, 20:03
- Znuny Version: 3.2.1
- Real Name: Éric
- Company: UdeS
- Location: Sherbrooke, Québec. Canada
Re: How to add a new column in ticket zoom
In some cases we want to know to whom we sent (or Forwarded) an email.
Example:
In some cases a ticket can list more than 30 articles in ticketZoom.
In this list, there may be several different recipients. I want to read what I sent to a certain person (recipient) in history articles.
I remember the name of the recipient to whom I send the email.
So seeing the name of the recipient of an article (in "TO" column) I can quickly find the article in the list to see what I had written for a certain person.
Currently I have no way to see to whom I sent an email by looking at the list of articles.
Example:
In some cases a ticket can list more than 30 articles in ticketZoom.
In this list, there may be several different recipients. I want to read what I sent to a certain person (recipient) in history articles.
I remember the name of the recipient to whom I send the email.
So seeing the name of the recipient of an article (in "TO" column) I can quickly find the article in the list to see what I had written for a certain person.
Currently I have no way to see to whom I sent an email by looking at the list of articles.
OTRS 3.2.1 on Linux RedHat with MySQL database