[SOLVED] Notification emails

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novus
Znuny newbie
Posts: 2
Joined: 10 Sep 2013, 22:43
Znuny Version: 3.2.10
Real Name: Donald
Company: Novus

[SOLVED] Notification emails

Post by novus »

Hi,

We have just installed and configures the latest OTRS helpdesk and everything is good and working well apart from the notification emails that are sent to the agent are using otrs@xxx.com, rather than the helpdesk@xxx.com

All the agents are configured properly and all the return notifications are set right.

We are using sendmail as the outgoing method.

customers get the correct email from helpdesk@xxx.com address it is just the agent notifications.

Many thanks

Note: running on centos 6.4
Last edited by novus on 15 Sep 2013, 22:50, edited 1 time in total.
novus
Znuny newbie
Posts: 2
Joined: 10 Sep 2013, 22:43
Znuny Version: 3.2.10
Real Name: Donald
Company: Novus

Re: Notification emails

Post by novus »

After a little hunting...

in Kernel/Config.pm

$Self->{NotificationSenderName} = 'Description';
$Self->{NotificationSenderEmail} = 'EMAIL SENDER HERE@<OTRS_CONFIG_FQDN>';

If anyone is interested
jojo
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Joined: 26 Jan 2007, 14:50
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Re: [SOLVED] Notification emails

Post by jojo »

you can change these values via sysconfig
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
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