Hi,
We have just installed and configures the latest OTRS helpdesk and everything is good and working well apart from the notification emails that are sent to the agent are using otrs@xxx.com, rather than the helpdesk@xxx.com
All the agents are configured properly and all the return notifications are set right.
We are using sendmail as the outgoing method.
customers get the correct email from helpdesk@xxx.com address it is just the agent notifications.
Many thanks
Note: running on centos 6.4
[SOLVED] Notification emails
Moderator: crythias
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[SOLVED] Notification emails
Last edited by novus on 15 Sep 2013, 22:50, edited 1 time in total.
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- Znuny newbie
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- Znuny Version: 3.2.10
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- Company: Novus
Re: Notification emails
After a little hunting...
in Kernel/Config.pm
$Self->{NotificationSenderName} = 'Description';
$Self->{NotificationSenderEmail} = 'EMAIL SENDER HERE@<OTRS_CONFIG_FQDN>';
If anyone is interested
in Kernel/Config.pm
$Self->{NotificationSenderName} = 'Description';
$Self->{NotificationSenderEmail} = 'EMAIL SENDER HERE@<OTRS_CONFIG_FQDN>';
If anyone is interested
Re: [SOLVED] Notification emails
you can change these values via sysconfig
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com