I don't understand what means the next part of log:
We use Novell eDir and all users can login in to the otrs/custumer.pl but some users can't login. We check the authentication method that the users member of otrs groups or not. So all users are member of the otrs group but some can not login to (over the log).Sep 16 12:56:43 srv-otrs01 OTRS-CGI-10[21015]: [Notice][Kernel::System::CustomerAuth::LDAP::Auth] CustomerUser: testuser (cn=testuser,ou=Miskolci_TV,ou=Debreceni_RVK,o=test) authentication ok (REMOTE_ADDR: 62.77.229.168).
Sep 16 12:56:43 srv-otrs01 OTRS-CGI-10[21015]: [Error][Kernel::System::CustomerUser::SetPreferences][Line:546]: No such user 'testuser'!
Somebody can help me what caused or what is the problem ?
Thanks
Attila