Ticket type for queues

[jj99]

Hi,

Is it possible to have separate ticket types for specific queues

e.g . Q1---> Type = Standard, Service , RFC
Q2----> Type = Information , ...

thanks

[crythias]

ACL

[wurzel]

Hi,

you can use ACLs and I think there is a commercial feature add on from otrs.com that can do this in GUI.

Florian

[jj99]

hi I created a ACL but its not working,
I want this ACL to work when an Agent creates a phone or emial ticket.

Code: Select all

 $Self->{TicketAcl}->{'ACL-Name-2'} = {
        # match properties
        Properties => {
            # current ticket match properties
            Ticket => {
                Queue => ['Test'],
     
            }
        },
        # return possible options (white list)
        Possible => {
            # possible ticket options (white list)
            Ticket => {
                Type => ['Test'],
            },
        },
    };

thanks

[wurzel]

Hi,

where do you put this ACL?
Do you use root@localhost user for testing?

Flo