Users do not see the state of the tickets.

[adramr]

Personal,

where I work, we use OTRS also in Production, where users open other businesses tickets for a certain team here. The problem is that many are failing to see the state of the ticket (where the attendant accesses to close the ticket, add a piece of information ...) and from what I see, the settings are OK.

Remarks:
1 - The server hosting the service is Linux.
2 - Some user can split a maximum ticket.

Does anyone have any idea how to fix this? Added two images, one that displays the service in production (where the problem occurs) and another in the office (which is normal).

https://docs.google.com/file/d/0B9GLLVw ... ring&pli=1

https://docs.google.com/file/d/0B9GLLVw ... edit?pli=1

[wurzel]

Hi,

I think that depends on the article type. Notes don't have communication options.

Florian

[adramr]

Florian,

thanks for your answer. What I do not understand, is that this problem started suddenly and I do not know to fix it.