Sync ticket between multiple otrs.

[cindy157]

Hi all,
I'm having a problem : I have 2 otrs A and B, when otrs A have a ticket, I want to sync ticket to otrs B.
Could u tell me ideas ?
Thank all.

[crythias]

different systemID between OTRS.
But if not, no

[wurzel]

Hi,

I think that could be possible with Webservices. (I never did this)

Flo

[cindy157]

Hi wurzel !
I also have same your idea. But I don't know how to setup for it running.
Could you tell me more and more !!!
Thank you so much !

[ndhvu275]

Hi,

I think that could be possible with Webservices. (I never did this)

Flo

Dear all,

I'm facing the same issue, I'm thinking to use webservice as well. But I don't know to config or I have to develop something? I tried to follow this http://doc.otrs.org/3.2/en/html/webservice_gui.html. But now my 2 OTRSs are still not talk together.

Anyone know any post or link, please share to me. Thanks a lot

Vu Nguyen

[jojo]

the out of the box webservice waits for another sytem to connect. So you need to develop a module that connects to the other system

[ndhvu275]

the out of the box webservice waits for another sytem to connect. So you need to develop a module that connects to the other system

Hi jojo,

I'm wondering, is it possible a requester of service on OTRS A call a provider (eg: TicketCreate) of service on OTRS B? Do by configure in webserver?

Thanks

Vu

[jojo]

this needs development

[cindy157]

Hi jojo,
Could u give me source code demo. I don't know how to develop it.
Thank u so much !!!!!!

[ndhvu275]

Hi,

For development, let follow: http://blog.otrs.org/2012/10/03/easy-ti ... #more-1122
Back to an example to sync tickets between 2 OTRS, like: if I udpate/create a ticket in OTRS A, this would be synced in OTRS B. Below is my development:
- In this case, OTRS B is a provider, I create webservice in there
- On OTRS A, I want to catch event 'TicketCreate' to do calling webservice from OTRS B. Then I create a new file in Kernel/System/Ticket/Event/SyncTicket.pm, the coding in this event I will call to webservice OTRS B to update/create ticket when 'TicketCreate' event is happened
- Finally, make a package for it

Is it possible with my path? Do you have any recommand? Please help

Thanks

Vu Nguyen

[jojo]

The Generic Interface also provides the possibility to develop invokers as it allows queuing. So you should use the GI Framework and not just an event module

[ndhvu275]

The Generic Interface also provides the possibility to develop invokers as it allows queuing. So you should use the GI Framework and not just an event module

Hi jojo,

I will investigate to develop with GI framework. Do you have any link is talking about it like an example? Please give me

Thanks so much

Vu Nguyen

[jojo]

have a look at the documents on docs.otrs.org