Auto populate in subject based on Resposible selection

[mcg]

Hi,

Can i know how to customize in new phone ticket. I would like to make auto populate subject when the responsible is choose.

Thanks.

[reneeb]

I would create a JavaScript file (in <OTRS_HOME>/var/httpd/htdocs/js) and add that .js file to the loader (SysConfig -> Ticket -> Frontend::Agent::ModuleRegistration -> Frontend::Module::AgentTicketPhone).

In that .js file I would add a event lister to the responsible dropdown (listening to the "change" event) and set the value in "subject". To do that you should read the jQuery documentation.