JabberNotification problems

[zeus]

hi,

OTRS v.3.2.9 on FreeBSD9.2R

I'm trying to get working JabberNotification
it installs and configures fine

Code: Select all

List of Files
Filename 	                                                                                Permission 	Status
Kernel/Config/Files/JabberNotification_AgentPrefs.xml 	(644)		OK
Kernel/Config/Files/JabberNotification.xml 	                        (644)		OK
Kernel/System/Ticket/JabberNotification.pm 	                        (644)		OK
Kernel/System/Jabber/XMPP.pm 	                                        (644)		OK
doc/en/JabberNotification.pod 						(644)		OK

I set OTRS JID to otrs@im.foo.bar which resides on im.foo.bar (ejabberd) at ip 11.22.33.44
I set agent's JIDs and added otrs to theirs roster and vise versa

but OTRS complains in System Log with this:

Thu Oct 17 12:20:01 2013 error OTRS-otrs.GenericAgent.pl-10 XMPP authentication failed to 'otrs' on 11.22.33.44!

while tcpdump on otrs side, I can see packets going to and fro jabber server ... in jabber server logs there is nothing what could help too

where to look at yet to get more details? I was trying to add some debug to Kernel/System/Jabber/XMPP.pm but after that otrs begins complain on module integrity and no debug appears in logs at all

how to see what is wrong and who doesn't like what?

[jojo]

Please don't ask questions in the HowTo Forums!

Please contact the provider of this module and check the logs on the jabber server

[zeus]

Please don't ask questions in the HowTo Forums!

is this (`Help') forum the `HowTo' one?

[jojo]

I moved your entry