Hi all,
in "Create new Phone ticket" is mandatory to fill with an email address.
If I don't have/need a Customer DB, is it possible to set OTRS to accept any text (such name, phone, etc)?
Thanks
New Phone Ticket - mandatory email ?
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: New Phone Ticket - mandatory email ?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: New Phone Ticket - mandatory email ?
thanks crythias,
eventually I think you are saying that I can use a false address or a mailbox just to manage the "email address-way of think" of OTRS.
Mailinator could be a solution but in my case we manage sensible data (for privacy law) and I don't like very much the idea...
thanks again
eventually I think you are saying that I can use a false address or a mailbox just to manage the "email address-way of think" of OTRS.
Mailinator could be a solution but in my case we manage sensible data (for privacy law) and I don't like very much the idea...
thanks again