Configure otrs mail service

[dpina]

Good afternoon, I'm trying to configure the incoming and outgoing mail in OTRS 3.2.10 and throws me the following error .

Backend ERROR : OTRS - CGI -10 Perl : 5.10.1 OS : linux Time : Fri October 11 9:54:11 2013 Message : POP3 : Auth for user usuario/correo.com failed! RemoteAddress : 172.25.1.33 requestUri : Traceback ( 1695 ) : Module : Kernel :: System :: MailAccount :: POP3 :: Fetch ( OTRS 3.2.10 ) Line : 123 Module : Kernel :: System :: MailAccount :: MailAccountFetch ( OTRS 3.2.10 ) Line : 419 module : Kernel :: Modules :: AdminMailAccount :: Run ( OTRS 3.2.10 ) Line : 64 module : Kernel :: System :: web :: InterfaceAgent :: Run ( OTRS 3.2.10 ) Line : 863 module: ModPerl :: ROOT :: ModPerl :: Registry :: opt_otrs_bin_cgi_2dbin_index_2epl :: handler (unknown version) Line: 41 Module: (eval ) ( v1.99 ) Line : 204 Module: ModPerl :: RegistryCooker :: run ( v1.99 ) Line : 204 module: ModPerl :: RegistryCooker :: default_handler ( v1.99 ) Line : 170 module: ModPerl :: Registry :: handler ( v1.99 ) Line : 31

What is not is how to configure the POP3 option in OTRS

[bpage]

You have an authentication error. Double check your mail account name and credentials, as well as your mail protocol (POP3/POP3S/IMAP/IMAPS).

[dpina]

I have verified this information and no where else to set or change. Nor if OTRS is taking the correct port and parameter requesting access mail server.

I have no information that tells me how to set incoming mail or outgoing mail.

[crythias]

pop3 is incoming mail
Go to Admin
Email Settings box (upper right)
PostMasterMail Accounts
Edit mail account/permissions.

[dpina]

Good afternoon error still persists I have configured the mail server domain, password, user, among others. There will be some way to check if OTRS is communicating with the mail server.

Thank you.

[jojo]

an authentication error is not an OTRS error. Check your settings and the logfile of the mailserver

[dpina]

I've reviewed several times the configuration of the mail system. You need to set some data in "Framework -> Core :: Sendmail". Even still can make some kind of connection to the mail server, it seems you are trying to connect locally to the machine where I have installed OTRS.

[crythias]

You need to set some data in "Framework -> Core :: Sendmail

This is for sending mail. It is not for pop.

POP3 : Auth for user usuario/correo.com failed! RemoteAddress : 172.25.1.33

You have an authentication error

pop3 is incoming mail
Go to Admin
Email Settings box (upper right)
PostMasterMail Accounts
Edit mail account/permissions.

[dpina]

But what I can not give you is to contact the OTRS real address der mail server. The address shown as RemoteAddress: 172.25.1.33 is the address of the machine where this OTRS.

Reformulating prguenta where I set the output to the mail server to not make the request to the local machine can really do to the mail server of the company.

[crythias]

Reformulating prguenta where I set the output to the mail server to not make the request to the local machine can really do to the mail server of the company.

crythias wrote:
pop3 is incoming mail
Go to Admin
Email Settings box (upper right)
PostMasterMail Accounts
Edit mail account/permissions.

[dpina]

Greetings grateful for the responses . I have verified the information you've recommended Connection to mail server over and over again and I checked the machine to communicate with the server getting off Thunderbird be proven and sending out mail. What led me to review all I got and enconte Log OTRS when you try to send or receive mail consultation doing Localhost or the local IP of the machine. Now I consult if that can be changed somewhere within OTRS configurations because in the administration of the mail account I agredado Host IP and reverse it and still does not connect to the mail server .

From OTRS @ 1301pcsice9013 Mon October 21 14:11:01 2013
Return-Path : <otrs@1301pcsice9013>
Received: from 1301pcsice9013 (localhost [ 127.0.0.1 ] )
by 1301pcsice9013 ( 8.14.3/8.14.3/Debian-9.1ubuntu1 ) WITH ESMTP id r9LIf1BA021288
for <root@1301pcsice9013> ; Mon , October 21, 2013 14:11:01 -0430
Received : (from otrs @ localhost )
by 1301pcsice9013 ( 8.14.3/8.14.3/Submit ) id r9LIf10x021275
for root @ localhost; Mon , October 21, 2013 14:11:01 -0430
Date: Mon , October 21, 2013 14:11:01 -0430
Message- Id: < 201310211841.r9LIf10x021275 @ 1301pcsice9013 >
From: root @ 1301pcsice9013 ( Cron Daemon )
To : root @ 1301pcsice9013
Subject : Cron <otrs@1301pcsice9013> $ HOME / bin / otrs.GenericAgent.pl -c db >> / dev / null
Content- Type: text / plain ; charset = ANSI_X3.4 - 1968
X - Cron -Env : <MAILTO=root@localhost>
X - Cron -Env : <SHELL=/bin/sh>
X - Cron -Env : <HOME=/home/otrs>
X - Cron -Env : <PATH=/usr/bin:/bin>
X - Cron -Env : <LOGNAME=otrs>

/ bin / sh : / home / otrs / bin / otrs.GenericAgent.pl : not found


Backend ERROR : OTRS - CGI -10 Perl : 5.10.1 OS : linux Time: Mon October 21 13:27:35 2013 Message : Impossible to send message to: correo@correo.com . RemoteAddress : 172.25.1.33 requestUri : / otrs / index.pl Traceback ( 11066 ) : Module : Kernel :: System :: Ticket :: Article :: ArticleSend ( OTRS 3.2.10 ) Line : 2071 Module : Kernel :: Modules :: AgentTicketForward :: SendEmail ( OTRS 3.2.10 ) Line : 855 ​​Module : Kernel :: Modules :: AgentTicketForward :: Run ( OTRS 3.2.10 ) Line : 113 Module : Kernel :: System :: web :: InterfaceAgent :: Run ( OTRS 3.2.10 ) Line : 863 Module: ModPerl :: ROOT :: ModPerl :: Registry :: opt_otrs_bin_cgi_2dbin_index_2epl :: handler (unknown version) Line: 41 Module: (eval ) ( v1.99 ) Line : 204 Module: ModPerl : : RegistryCooker :: run ( v1.99 ) Line : 204 Module: ModPerl :: RegistryCooker :: default_handler ( v1.99 ) Line : 170 Module: ModPerl :: Registry :: handler ( v1.99 ) Line : 31

Here is where I see Localhost is linking to the mail service . And not trying to make connection to the mail server that is connected to the Internet.

[crythias]

Your first error was an error on receiving mail (POP3)

Your last post was an error on sending mail (impossible to send).

Impossible to send means:
1) port 25 outbound from OTRS is blocked (SMTP)
2) any configured smarthost is unavailable (SMTP/Firewall)
3) any sendmail service on the OTRS server is not running.

not trying to make connection to the mail server that is connected to the Internet.

This is true. try:
telnet servername 25

/ bin / sh : / home / otrs / bin / otrs.GenericAgent.pl : not found

^^^^ This means your otrs user has a home directory (see /etc/passwd) that isn't the same as the path of OTRS (usually, /opt/otrs) ^^^^^