Priority ACL

Moderator: crythias

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Petrushenko
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Real Name: Alexander
Company: Industria de Calcados West Coast Ltda

Priority ACL

Post by Petrushenko »

Hi,

I'm so sorry for such a simple question, but I have difficulty using the following option "priority" in groups or roles.
While not giving permission "priority" for the user in a particular group, it still manages to change the "priority" of the incidents linked to group/queue.
How to make the agents can not change the priority and impact of an incident?

Tnks,
Petrushenko, Alexander
crythias
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Re: Priority ACL

Post by crythias »

group membership for priority interface plugin, plus do not include priority in interfaces the users have access to.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Petrushenko
Znuny newbie
Posts: 2
Joined: 22 Oct 2013, 22:44
Znuny Version: 3.2.10
Real Name: Alexander
Company: Industria de Calcados West Coast Ltda

Re: Priority ACL

Post by Petrushenko »

Tnks for the quick response Crythias.
But i don't understand... is not possible to lock so that agents do not change the priorities of the incidents?
I review group membership ACL, and the agent do not have "priority" flag, but he still change priority in the incidents.
crythias
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Re: Priority ACL

Post by crythias »

Petrushenko wrote:is not possible to lock so that agents do not change the priorities of the incidents?
I'm not sure one way or another. If the module is in sysconfig and allows permissions, then yes.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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